Digital Banking Conversion

On August 10th Community Bank Online and Mobile Banking services were
upgraded to a new Digital Banking platform. 
 
The new platform offers exciting features to improve your Digital Banking experience. Everything you need to know in regards to our Digital Banking conversion can be found here. 
 

How Will This Affect You?

  • Your username and password will remain the same.
  • When accessing our current mobile app, you will be prompted to download the new app, called "CMBK" from the App Store or Google Play Store. 
  • To access Digital Banking from a computer click the "Log In" button in the upper right hand corner on the Bank's website. 
  • Upon your first login you will be prompted to set up two-factor authentication. Two-factor authentication adds an additional layer of security to your account by requiring additional login credentials beyond your username and password. 
  • If you use Bill Pay or have recurring transfers set up in your current Online Banking profile, your existing payments and payees will automatically appear in the new system. 
  • If you were previously connected to Community Bank with Quicken or QuickBooks, you may need to disconnect and reconnect to re-establish connectivity. How to guides can be found below under "Managing Your Accounts and Transactions."
  • If you had account alerts set up, you will need to re-establish each alert. Instructions can be found below under "Managing Your Accounts and Transactions." 
  • When logging in from a browser, there will no longer be a security image. 

Digital Banking Key Features

  • Organize your accounts consistently across all devices - phone, tablet and computer
  • Personalize your account dashboard
  • Start a Conversation with a Customer Support representative using our secure messaging feature (responded to during business hours)
  • Keep your account protected with enhanced security via two-factor authentication
  • Use popular features such as Bill Pay and Mobile Deposit
 

Signing Into Your Account for the First Time

  • PC/Online users: Click the “Log In”  button in the upper right hand corner of the Bank's website to get started
  • Mobile App Users: When you access our current mobile app, you will be prompted to download the new Digital Banking app from the App Store or Google Play Store
  • All Users: 
    • Enter your existing username and password to sign in
    • Follow the on screen prompts to setup two-factor authentication
    • Review the User Agreement and click "Accept"
    • You will be taken to your new Digital Banking Dashboard to begin your new online banking experience

Navigating Your New Digital Banking Account

Your Digital Banking Dashboard

  • Once you have successfully signed in to your Digital Banking account the first screen you will see is your “Dashboard.”
    • A list of your accounts will be presented at the top. To view all your accounts on one screen, select “View All.”
    • Beneath your account listing, quick actions, such as transfers, mobile deposit (only on mobile app), bill pay, and message are available.
    • Under the quick action icons you will find recent transactions, account messages, transfers, payments and card management. 
  • You can customize your dashboard by scrolling to the bottom of the Dashboard screen and clicking on “Organize Dashboard.”

Managing Your Digital Banking Account

How do I reset my password? 
  • Online: 
    • From the menu bar select your user profile
    • Select Settings
    • Select Security
    • Under the password section click “Edit”
  • Digital App
    • From the menu bar select your profile
    • Select Settings
    • Select Security
    • Select “Change Password”
Will I be automatically signed out of Digital Banking? 
  • If you are accessing Digital Banking from a computer or desktop, you will be automatically signed out after 10 minutes of inactivity. 
  • If you are accessing Digital Banking from the app, you will be automatically signed out once you swipe or close the app. Each time you access your app, you will be required to enter your passcode or utilize a form of biometric authentication (Face or Touch ID) to log in again. 
How do I sign out of Digital Banking? 
  • From the menu bar select your user profile
  • Select “Sign Out”

Managing Your Accounts and Transactions

Account alerts that were previously set-up will not transition over to the new Digital Banking platform, however you can re-establish your alerts following the instruction below. 
How do I set up Account Alerts? 
  • Select the account you would like to add an alert to
  • Select “Alert Preferences”
  • Create an alert for balances or transactions based on low or high thresholds
How do I view my statements online? 
  • Select the account you would like to review
  • Select “Documents”
  • If you have not signed up to receive eStatements you will have the option to enroll at the top of the screen
How Do I Re-Connect to Quicken or QuickBooks? 
If you were previously connected to Community Bank with Quicken or QuickBooks, you may need to disconnect and reconnect to re-establish connectivity. Below are helpful links on how to do this: 
Questions about Intuit products and features should be directed to Intuit support: (800) 446-8848. 
 

Managing Your Payments & Transfers

Will my bill payees and scheduled payments continue after August 10?
Yes, all scheduled payments and bill payees will continue to be available.
Will my scheduled or recurring transfers continue after August 10? 
Yes, all scheduled and recurring transfers will continue.
How do I transfer money between my accounts? 
  • From the Dashboard screen, select the transfer icon
  • Choose the account you want to transfer from and to - Eligible internal and external accounts will be listed
How do I make a Person-to-Person transfer?
  • Access your online account using a desktop
  • From the Dashboard screen, select “Pay a Person” icon
  • Follow the on screen instructions to initiate the payment
Can I delete a transfer once it has been submitted? 
No, internal and external transfers cannot be deleted once submitted. If a transfer was submitted mistakenly, a new transfer will need to be set up to move the funds back.
How do I make a loan payment? 
  • Select the transfer icon and choose the account you want to make your payment from
  • Select your loan account you want to transfer funds to
  • To schedule a recurring payment, select “More Options” to schedule the frequency and date

Managing Your Debit Card through Digital Banking

Under the Card Management section on your Dashboard, you will have access to control your Community Bank debit card. 
  • Turn your card on or off
    • If your card has been misplaced, temporarily turn off the card to protect your account. Once the card has been found you can turn the card back on. 
  • Report a card lost or stolen
    • If your card is lost or you believe it has been stolen you can permanently deactivate the card.
Can I lock my debit card from being used for a specific period of time? 
Yes, within Card Management, simply select the card you want to lock and toggle the switch. Transactions will be denied but recurring payments may continue. Credits and deposits to the account will still be allowed.

Sending Secure Messages Through Digital Banking

  • Our Digital Banking experience allows users to initiate a conversation with a customer services representative at any time, day or night. Messages will be responded to during regular business hours.  
  • To initiate a new conversation, select the “Message” icon from your Dashboard. 
  • A customer service representative will respond to your question within one hour during business hours. The message will appear in your Digital Banking account.
    • You will receive an email once your message has been replied to. 
    • If you have enabled push notifications, you will receive an alert on your phone that you have a new message available.

If you have any additional questions regarding our new Digital Banking service, please contact your local branch or call (800) 472-4292. We are here to help.