With proper safety measures in place your Online Banking and Bill Pay transactions remain confidential and safe. The following measures have been taken to ensure your privacy:
Secure Access and Verifying User Authenticity
Unique ID and Password: In order to access Community Bank's Online Banking, you must enter a unique User ID and Password.
Account "Pseudo" Names: Community Bank allows you to choose a "pseudo name" for each of your accounts. For example, Mary's Checking, Payroll, Savings 1, etc.
Automatic Log-Off: If you are logged on to Online Banking and have been inactive for 9 minutes you will be prompted, by a pop-up box, to continue your session. If you do not choose to extend your session within 60 seconds, the system will automatically log you out.
Password "lockout" System: To keep unauthorized individuals from accessing your account by guessing your Password, we have instituted a Password lockout system. If your Password is entered incorrectly three consecutive times, the user is "locked out" of the system. You must contact the bank for your account to be reset and the system to become "unlocked".
Dormant accounts: If your Online Banking account has been inactive for 90 days or more you will need to contact Community Bank to reactivate it. For your security, Online Banking accounts with no activity for more than 6 months may be closed.
Encryption: The latest encryption technology ensures that your confidential account information cannot be accessed by another party. Encryption is a way to rewrite something in a code, which can be decoded later with the right "key." When you request information about your accounts, the information is sent across the web in an encrypted format to Community Bank. We decode your request and send the requested information back to you in an encrypted format. When the information reaches you it is decoded so that you can read it.
Router and Firewall
Other Security Measures: In addition to the above safeguards, sophisticated firewalls and an authentication process ensure that only authorized individuals are allowed to enter our system.
How can you protect your Internet security?
While Community Bank works to protect your banking privacy, you will also play an important role in protecting your accounts. There are a number of steps you can take to ensure that your Community Bank account information is protected, including:
- Keep your Password to yourself.
- Make sure to keep your computer updated with anti-virus software to prevent key-logging malware from obtaining your User Name and Password.
- Do not open emails from unknown sources or send your account information to anyone who requests it by email. Community Bank will never request your Password by email.
- Change your Password frequently (the system requires a change every 120 days).
- Remain at your computer until your Online Banking transactions are completed and EXIT, using the EXIT tab, before closing your browser or visiting other Internet sites.
- If you notice suspicious or unusual activity on your Online Banking accounts, Contact Us as soon as possible.
- Do not change your "pseudo name" for your Online Banking accounts to the numeric account numbers.