FAQs

Online Banking FAQs | Bill Pay FAQs | Mobile Banking FAQs

Online Banking

What is Online Banking? Is there a fee?

Online Banking allows our customers a secure and convenient way to access their Community Bank accounts via the Internet. There are no fees to access Online Banking.

Do I have to register to use Online Banking?

Yes. You can request access online now or contact your local branch .

The system says 'Your Account is Currently Locked' when I try to log into Online Banking?

As a security measure, accounts will lock for several reasons, such as inactivity or the incorrect password being entered three times in a row. If your account is locked, please contact your local branch , or 855-273-3644 during regular business hours. Upon proper identification, we will be happy to unlock the account and reset the password. This is for the security of our customers. We apologize for any inconvenience.

What happens if I forget my password?

You are allowed 3 attempts to enter the correct password before your account will be locked. If you cannot remember your password and/or you are locked out of the system, please contact your local branch or call 855-273-3644 during regular business hours.

What kind of browser do I need?

The current and prior major release of the following browsers: Google Chrome, Firefox, Microsoft Internet Explorer and Safari on a rolling basis will be supported. Each time a new version is released, the new version will be updated and support will cease on the third-oldest major version.

What happens if I don't log off the system?

Online Banking has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their ID and password.

How secure is Online Banking?

State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted, and access requires passwords that only you know. In addition, your account numbers, Social Security numbers, and Tax ID numbers are never displayed on the Online Banking system. However, if you feel your information has been jeopardized in any way, please contact your local branch immediately.

Are there limits on the number of transfers I can make?

Yes, depending on the type of account you have. Some accounts, such as checking accounts, have no limits on the number of transfers a client can make. However, savings accounts, by federal regulation, are allowed no more than six electronic transfers per month.

What does the downloading feature do?

The download option allows you to download your transactions and/or payment schedule (Bill Pay users) into spreadsheet or into financial software like QuickBooks.

What can I do to keep my information secure?

There are several things you can do to protect your Identification and password.

  • Do not use an obvious number or other accessible information for your Online Banking ID or password.
  • Do not open emails or click on links from unknown senders.
  • Ensure no one is watching when you enter your Online Banking ID and password.
  • Try to memorize your Online Banking ID and password rather than writing them down.
  • If you record your Online Banking ID and password, store the document in a secure place.
  • Do not share your Online Banking ID and password with others.
  • Report any unusual account activity immediately.
  • Do not give your information to anyone requesting it over the phone unless you have initiated the call.
  • Always log out of the system.
Bill Pay FAQs

What is Bill Pay? Is there a fee?

Bill Pay is an online bill payment system that allows our customers to send an electronic or check remittance to any business/person within the United States. For personal accounts there is no charge for Bill Pay. For business accounts Bill Pay is $5.95 per month for up to 15 payments ($0.45 cents each additional)

Do I have to register to use Bill Pay?

Yes, a one-time application is required to sign up for Bill Pay. You can  request access online now  or  contact your local branch You will use your Online Banking ID and password to access Bill Pay.

When and how are payments processed?

Scheduled check payments are processed Monday through Friday at 10:00 AM. Check payments made or scheduled before 10:00 AM Monday through Friday will be processed that day. Check payments entered after 10:00 AM will be processed on the next business day.

Scheduled electronic payments are processed twice a day Monday through Friday at 12:00 Midnight and 10:00 AM. Electronic payments made or scheduled before 10:00 AM Monday through Friday will be processed that day. Electronic payments entered after 10:00 AM will be processed on the next business day.

All scheduled payments that fall on the weekend or a holiday will be processed the previous business day. Always allow 1 to 3 business days for electronic payments, 4 -7 days for payments made by check.

(All times are Pacific)

Will the memo field be printed on the check sent to the payee?

Yes. The memo field text will be printed on payments remitted by check. The account number that you entered when you added the payee to your Personal Payee List is also printed on the check. This allows the payee to know which account to apply the payment to.

Can I postdate single and/or recurring payments?

Yes. Just set the payment date for any date in the future. Single payments are actually set up into two categories: current and future payments, which allow you to schedule payments in the future or for the current date. If a monthly recurring payment is set up to be paid on the 15th and the current date is November 5th, a payment will be scheduled for the month of November and the 15th of every future month until the end date is reached. However, if the payment is set up to be paid on the 15th and the current date is November 16, the first payment will occur on December 15th.

Mobile Banking FAQs

What is Mobile Banking? Is there a fee?

Mobile Banking is a way to access your banking information through your mobile device. Community Bank does not charge a fee for the service, but message and/or data rates may apply on your mobile phone bill – depending on your mobile plan.

How do I begin using Mobile Banking?

To use our Apps search for "Community Bank Joseph Oregon" in the Apple App Store or the Market for Android devices and follow the installation steps. To sign up for Mobile Banking via Online Banking login to your account on www.communitybanknet.com as you would normally. Select the Options tab, then Mobile Settings. To set up access with a mobile web browser, select “Web Mobile”, to set up the texting feature, select “Text Mobile”. 

Can I pay bills using my mobile phone?

The Text Mobile version does not allow bills to be paid. In our Apps, you may pay your bills as long as you are already set up with Bill Pay through Online Banking. You can only pay existing payees through our Apps or Web Mobile, to add new payees, you must visit your Online Banking account.

How do I protect my information on my mobile phone?

Use the keypad lock or phone lock function on your mobile device to password- protect it, preventing others from viewing your information. Frequently delete text messages from the bank before loaning your phone out, discarding, or selling. If you lose your mobile device or change your phone number, remove the old number from your mobile banking profile at www.communitybanknet.com.

Tools & Applications