FAQs

Bill Pay FAQs  |  Mobile Banking FAQs

Online Banking

What is Online Banking? Is there a fee?

Online Banking allows our customers a secure and convenient way to access their Community Bank accounts via the Internet. There are no fees to access Online Banking.

Do I have to register to use Online Banking?

Yes. You can request access online now or contact your local branch.

The system says 'Your Account is Currently Locked' when I try to log into Online Banking?

As a security measure, accounts will lock for several reasons, such as inactivity or the incorrect password being entered three times in a row. If your account is locked, please contact your local branch, or 855-273-3644 during regular business hours. Upon proper identification, we will be happy to unlock the account and reset the password. This is for the security of our customers. We apologize for any inconvenience.

What happens if I forget my password?

You are allowed 3 attempts to enter the correct password before your account will be locked. If you cannot remember your password and/or you are locked out of the system, please contact your local branch or call 855-273-3644 during regular business hours.

What kind of browser do I need?

The current and prior major release of the following browsers: Google Chrome, Firefox, Microsoft Internet Explorer and Safari on a rolling basis will be supported. Each time a new version is released, the new version will be updated and support will cease on the third-oldest major version.

What happens if I don't log off the system?

Online Banking has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their ID and password.

How secure is Online Banking?

State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted, and access requires passwords that only you know. In addition, your account numbers, Social Security numbers, and Tax ID numbers are never displayed on the Online Banking system. However, if you feel your information has been jeopardized in any way, please contact your local branch immediately.

Are there limits on the number of transfers I can make?

Yes, depending on the type of account you have. Some accounts, such as checking accounts, have no limits on the number of transfers a client can make. However, savings accounts, by federal regulation, are allowed no more than six electronic transfers per month.

What does the downloading feature do?

The download option allows you to download your transactions and/or payment schedule (Bill Pay users) into spreadsheet or into financial software like QuickBooks.

What can I do to keep my information secure?

There are several things you can do to protect your Identification and password.

  • Do not use an obvious number or other accessible information for your Online Banking ID or password.
  • Do not open emails or click on links from unknown senders.
  • Ensure no one is watching when you enter your Online Banking ID and password.
  • Try to memorize your Online Banking ID and password rather than writing them down.
  • If you record your Online Banking ID and password, store the document in a secure place.
  • Do not share your Online Banking ID and password with others.
  • Report any unusual account activity immediately.
  • Do not give your information to anyone requesting it over the phone unless you have initiated the call.
  • Always log out of the system.
Bill Pay FAQs

Go To Consumer Bill Pay FAQ              

Go To Business Bill Pay FAQ

 

Mobile Banking FAQs

What is Mobile Banking? Is there a fee?

Mobile Banking is a way to access your banking information through your mobile device. Community Bank does not charge a fee for the service, but message and/or data rates may apply on your mobile phone bill – depending on your mobile plan.

How do I begin using Mobile Banking?

To use our Apps search for "Community Bank Joseph Oregon" in the Apple App Store or the Market for Android devices and follow the installation steps. To sign up for Mobile Banking via Online Banking login to your account on www.communitybanknet.com as you would normally. Select the Options tab, then Mobile Settings. To set up access with a mobile web browser, select “Web Mobile”, to set up the texting feature, select “Text Mobile”. 

Can I pay bills using my mobile phone?

The Text Mobile version does not allow bills to be paid. In our Apps, you may pay your bills as long as you are already set up with Bill Pay through Online Banking. You can only pay existing payees through our Apps or Web Mobile, to add new payees, you must visit your Online Banking account.

How do I protect my information on my mobile phone?

Use the keypad lock or phone lock function on your mobile device to password- protect it, preventing others from viewing your information. Frequently delete text messages from the bank before loaning your phone out, discarding, or selling. If you lose your mobile device or change your phone number, remove the old number from your mobile banking profile at www.communitybanknet.com.