Frequently Asked Questions
Online Banking is a real-time online system that allows our customers a secure and convenient way to access their Community Bank accounts via the Internet. Online Banking is free!
Yes. You can apply online or in person!
There may be several reasons you are experiencing difficulty logging into your Online Banking session. If you complete the ID and password fields and click submit and your computer does not seem to do anything, the problem may be your browser. We have found that users with Internet Explorer version 6.0 or XP need to complete one of the following two options:
- If this does not seem to clear up the problem, you may want to try this solution. On the top Internet Explorer tool bar, choose 'Tools,' then 'Internet Options.' On the Internet Options window, click on the tab labeled 'Privacy.' On the Privacy window, there will be a section titled Settings, and there will be a slider on the left hand side. Move the slider all the way down, until it says 'Accept All Cookies.' Click OK and close out.
As a security measure, accounts will lock for several reasons, such as inactivity or the incorrect password being entered three times in a row. If your account is locked, please call your local branch, or 877-636-7492 during regular business hours. Upon proper identification, we will be happy to unlock the account and reset the password. This is only for the security of our customers. We apologize for any inconvenience.
You are allowed 3 attempts to enter the correct password before your account will be locked. If you cannot remember your password and/or you are locked out of the system, please contact your local branch or call 1-855-273-3644 during regular business hours.
State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted, and access requires passwords that only you know. In addition, your account numbers, Social Security numbers, and Tax ID numbers are never displayed on the Online Banking system. However, if you feel your information has been jeopardized in any way, please contact your local branch immediately.
Yes, depending on the type of account you have. Some accounts, such as checking accounts, have no limits on the number of transfers a client can make. However, savings accounts, by federal regulation, are allowed no more than six electronic transfers per month.
The download option allows you to download your transactions and/or payment schedule (Bill Pay users) into spreadsheet or into financial software like QuickBooks.
There are several things you can do to protect your Identification and password.
- Do not use an obvious number or other accessible information for your Online Banking ID or password.
- Do not open emails or click on links from unknown senders.
- Ensure no one is watching when you enter your Online Banking ID and password.
- Try to memorize your Online Banking ID and password rather than writing them down.
- If you record your Online Banking ID and password, store the document in a secure place.
- Do not share your Online Banking ID and password with others.
- Report any unusual account activity immediately.
- Do not give your information to anyone requesting it over the phone unless you have initiated the call.
- Always log out of the system.
Bill Pay FAQs
Bill Pay is an online bill payment system that allows our customers to send an electronic or check remittance to any business/person within the United States. Bill Pay is free to all non-business account holders.
Yes, a one-time application is required to sign up for Bill Pay. Apply at any Community Bank branch or apply online. You will use your Online Banking ID and password to access Bill Pay.
Scheduled check payments are processed Monday through Friday at 10:00 AM. Check payments made or scheduled before 10:00 AM Monday through Friday will be processed that day. Check payments entered after 10:00 AM will be processed on the next business day.
Scheduled electronic payments are processed twice a day Monday through Friday at 12:00 Midnight and 10:00 AM. Electronic payments made or scheduled before 10:00 AM Monday through Friday will be processed that day. Electronic payments entered after 10:00 AM will be processed on the next business day.
All scheduled payments that fall on the weekend or a holiday will be processed the previous business day. Always allow 1 to 3 business days for electronic payments, 4 -7 days for payments made by check.
(All times are Pacific)
Yes. The memo field text will be printed on payments remitted by check. The account number that you entered when you added the payee to your Personal Payee List is also printed on the check. This allows the payee to know which account to apply the payment to.
Mobile Banking FAQs
Mobile Banking is a way to access your banking information through your mobile device. Community Bank does not charge a fee for the service, but message and/or data rates may apply on your cell phone bill – depending on your cellular plan.
To sign up for Mobile Banking you must login to your Online Banking account. Select the Options tab, then Mobile Settings. To set up access with a mobile web browser, select “Web Mobile”, to set up the texting feature, select “Text Mobile”.
The Text Mobile version does not allow bills to be paid. In the Web Mobile version, you may pay your bills as long as you are already set up with Bill Pay through Online Banking. You can only pay existing payees through the Web Mobile, to add new payees, you must visit your Online Banking account.
Web Mobile: this version is for mobile phone users with a data (internet) plan. You are able to get balances and 15 days of past history, make transfers, pay bills to existing payees, and view alerts. Text Mobile: use this version if you prefer instant access to your account information. You can get balances and see very recent history (last 4 transactions).