Frequently Asked Questions

Online Banking

Online Banking is a real-time online system that allows our customers a secure and convenient way to access their Community Bank accounts via the Internet. Online Banking is free!

Yes. You can apply online or in person!

There may be several reasons you are experiencing difficulty logging into your Online Banking session. If you complete the ID and password fields and click submit and your computer does not seem to do anything, the problem may be your browser. We have found that users with Internet Explorer version 6.0 or XP need to complete one of the following two options:

  • At the bottom right hand corner of your screen there should be a little red circle with a minus sign inside. Double click on this icon and a 'Privacy Report' window should appear. On the Privacy Report, highlight the site address in the text area by clicking once on it, then click 'Summary.' When the Privacy Policy window pops up, check the box at the bottom that states 'Always allow this site to use cookies.' Click OK and close out of the privacy report.
  • If this does not seem to clear up the problem, you may want to try this solution. On the top Internet Explorer tool bar, choose 'Tools,' then 'Internet Options.' On the Internet Options window, click on the tab labeled 'Privacy.' On the Privacy window, there will be a section titled Settings, and there will be a slider on the left hand side. Move the slider all the way down, until it says 'Accept All Cookies.' Click OK and close out.

As a security measure, accounts will lock for several reasons, such as inactivity or the incorrect password being entered three times in a row. If your account is locked, please call your local branch, or 877-636-7492 during regular business hours. Upon proper identification, we will be happy to unlock the account and reset the password. This is only for the security of our customers. We apologize for any inconvenience.

The current and prior major release of the following browsers: Microsoft Internet Explorer, Firefox, and Safari on a rolling basis will be supported.  Each time a new version is released, the new version will be updated and support will cease on the third-oldest major version.
Q What happens if I forget my password?

You are allowed 3 attempts to enter the correct password before your account will be locked. If you cannot remember your password and/or you are locked out of the system, please contact your local branch or call 1-855-273-3644 during regular business hours.

Q What happens if I don't log off the system?
Online Banking has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their ID and password.
Q How secure is Online Banking?

State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted, and access requires passwords that only you know. In addition, your account numbers, Social Security numbers, and Tax ID numbers are never displayed on the Online Banking system. However, if you feel your information has been jeopardized in any way, please contact your local branch immediately.

Q Are there limits on the number of transfers I can make?

Yes, depending on the type of account you have. Some accounts, such as checking accounts, have no limits on the number of transfers a client can make. However, savings accounts, by federal regulation, are allowed no more than six electronic transfers per month.

Q What does the downloading feature do?

The download option allows you to download your transactions and/or payment schedule (Bill Pay users) into spreadsheet or into financial software like QuickBooks.

Q What can I do to keep my information secure?

There are several things you can do to protect your Identification and password.

  • Do not use an obvious number or other accessible information for your Online Banking ID or password.
  • Do not open emails or click on links from unknown senders.
  • Ensure no one is watching when you enter your Online Banking ID and password.
  • Try to memorize your Online Banking ID and password rather than writing them down.
  • If you record your Online Banking ID and password, store the document in a secure place.
  • Do not share your Online Banking ID and password with others.
  • Report any unusual account activity immediately.
  • Do not give your information to anyone requesting it over the phone unless you have initiated the call.
  • Always log out of the system.

Bill Pay FAQs

Q What is Bill Pay? Is there a fee?

Bill Pay is an online bill payment system that allows our customers to send an electronic or check remittance to any business/person within the United States. Bill Pay is free to all non-business account holders.

Q Do I have to register to use Bill Pay?

Yes, a one-time application is required to sign up for Bill Pay. Apply at any Community Bank branch or apply online. You will use your Online Banking ID and password to access Bill Pay.

Q When and how are payments processed?

Scheduled check payments are processed Monday through Friday at 10:00 AM. Check payments made or scheduled before 10:00 AM Monday through Friday will be processed that day. Check payments entered after 10:00 AM will be processed on the next business day.

Scheduled electronic payments are processed twice a day Monday through Friday at 12:00 Midnight and 10:00 AM. Electronic payments made or scheduled before 10:00 AM Monday through Friday will be processed that day. Electronic payments entered after 10:00 AM will be processed on the next business day.

All scheduled payments that fall on the weekend or a holiday will be processed the previous business day. Always allow 1 to 3 business days for electronic payments, 4 -7 days for payments made by check.

(All times are Pacific)

Q Will the memo field be printed on the check sent to the payee?

Yes. The memo field text will be printed on payments remitted by check. The account number that you entered when you added the payee to your Personal Payee List is also printed on the check. This allows the payee to know which account to apply the payment to.

Q Can I postdate single and/or recurring payments?
Yes. Just set the payment date for any date in the future. Single payments are actually set up into two categories: current and future payments, which allow you to schedule payments in the future or for the current date. If a monthly recurring payment is set up to be paid on the 15th and the current date is November 5th, a payment will be scheduled for the month of November and the 15th of every future month until the end date is reached. However, if the payment is set up to be paid on the 15th and the current date is November 16, the first payment will occur on December 15th.

Mobile Banking FAQs

Q What is Mobile Banking? Is there a fee?

Mobile Banking is a way to access your banking information through your mobile device. Community Bank does not charge a fee for the service, but message and/or data rates may apply on your cell phone bill – depending on your cellular plan.

Q How do I begin using Mobile Banking?

To sign up for Mobile Banking you must login to your Online Banking account. Select the Options tab, then Mobile Settings. To set up access with a mobile web browser, select “Web Mobile”, to set up the texting feature, select “Text Mobile”.

Q Can I pay bills using my mobile phone?

The Text Mobile version does not allow bills to be paid. In the Web Mobile version, you may pay your bills as long as you are already set up with Bill Pay through Online Banking. You can only pay existing payees through the Web Mobile, to add new payees, you must visit your Online Banking account.

Q What is the difference between web browser and text versions of Mobile Banking?

Web Mobile: this version is for mobile phone users with a data (internet) plan. You are able to get balances and 15 days of past history, make transfers, pay bills to existing payees, and view alerts. Text Mobile: use this version if you prefer instant access to your account information. You can get balances and see very recent history (last 4 transactions).

Q How do I protect my information on my mobile phone?
Use the keypad lock or phone lock function on your mobile device to password- protect it, preventing others from viewing your information. Frequently delete text messages from the bank before loaning your phone out, discarding, or selling. If you lose your mobile device or change your phone number, remove the old number from your mobile banking profile at www.communitybanknet.com.